Eminence Organics Malaysia
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Frequently Asked Questions  

Q: Why is it important to use organic ingredients?
A: Your skin is the largest organ of your body and ingests what you put on it so organic and natural products are the key to a healthy body, healthy skin and a healthy life. Products made with organic ingredients mean that potentially aging, harmful and toxic insecticides, herbicides, fungicides and fertilizers have not been included.

Q: Where does Éminence source its ingredients from?  
A: Éminence sources premium ingredients worldwide to bring you the freshest, most active products available.

Q: Are there fragrances and colors added?
A: We use non-harmful essential oils and the natural colors of fruits, vegetables, herbs and teas to enhance some of our products' colors and scents.

Q: How is the soap base different from SLS?
A: Sodium Lauryl Sulphate is a foaming agent used in bubble bath and also a factory floor degreaser and is commonly used in products that foam or bubble. Éminence instead uses Cocamidopropyl Betaine derived from coconut oil as this ingredient is a great non-irritating cleanser.

Q: What preservatives does Éminence use and what is the shelf life of your products?
A: Éminence uses natural, organic ingredients as preservatives such as honey, lemon, and a glycine derivative which is from soy as well as salicylic acid (under 5%) that is derived from willow bark and rosemary to slow down the oxidization process. The shelf life of the average Éminence product is 12 months.

Q: How is it possible to still make products by hand in the amounts that you must produce each year?
A: Our ingredients are still hand-picked and prepped and it is part of our eco-philosophy. We employ many farm labourers in Hungary which has also had many community benefits.

Q: What are your professional affiliations and certifications?
A: Éminence is an active member of the Organic Trade Association (OTA), the association for the organic industry in North America. The OTA exists to promote and protect organic trade to benefit the environment, farmers, the public and the economy. The OTA, formerly the Organic Foods Production Association of North America (OFPANA), was established in 1985 in the United States and Canada. Since its inception, the association has been a key player in shaping both the regulatory and market environment for organic products. The OTA is a leader in advocating and protecting organic standards so that consumers can have confidence in certified organic production.

We also hold certifications by Demeter International, Biokontroll, USDA-Oregon Tilth and USDA-ASCO so customers can use Éminence products with 100% confidence that they are safe and fully compliant with US and international labeling requirements and regulations.

Q: Does Éminence test on animals?
A: Absolutely not.  We are proud members of the Cruelty-Free/Leaping Bunny Association.

Q: Why do you only sell your products in spas and salons?
A: Éminence Skin Care is designed to be most effective when prescribed by a professional skin therapist trained extensively by our team of Éminence Trainers. Without the assistance of one of our professionals, you could select the wrong products for your skin type, and fall short of your desired results.

Q: But I found your products online…
A: Éminence is proud of our collection of organic skin care and we stand behind each of the amazing products we offer if purchased from an authorized dealer.  Unauthorized vendors, including many online shopping cart sites, may sell outdated and/or imitation products, and should be avoided.  Please contact us if you have any questions regarding authorization.

Q: Risks of Purchasing Online…
A: Benefits of purchasing from My Beauty Cottage The risks of purchasing from unauthorized retailers

Authorization letter from Éminence

Purchasing imitation, expired or re-packaged products

We are exclusive distributor of Éminence in Malaysia;
BIOLA in Malaysia, Singapore and Indonesia

Receiving incorrect/damaged products cannot be returned. BIOLA online purchase is limited to Hungary inclusive VAT

Our products are notified and lab-tested by government, consumers are hence protected Purchasing unsuitable products and receiving poor advice on the proper use of the product.  Many of Éminence & BIOLA products are intended for professional use only

Original packaging directly imported from Hungary

Products are retained at Customs Malaysia. Paying double taxation i.e. GST and GST on Import

After-sale service and follow up with customers

Paying more for your products due to shipping fees, currency exchange rate, custom duties, and other taxes

Products are guaranteed with the finest quality, freshness and authenticity

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